As a 25 year IT manager and consultant, it wasn’t difficult for me to understand the problem.

And even though my devices worked perfectly in the hotels before this place, AND worked perfectly with the hotel’s casino WiFi, he refused to care. But it was the first time I had to deal with it. I’ve seen him working several times before and noticed his lousy demeanor with other people. And he was not considerate in his mannerisms, so eventually I did get frustrated also, but not until I could bear no more of his attitude. And regardless of anything I said, his only response was to argue with me that it was my devices. So I went to the desk only to be told there is nothing wrong. And after their service man made an attempt to resolve the issue, nothing changed. The man working the desk weekdays is so arrogant and ignorant! The internet on floor 3 was not functioning during my stay this time. I have had poor customer service issues at this hotel, but this last visit was beyond comprehension. I felt that was HORRIBLE customer service, especially since I chose not to stay and infect people. I was charged for both nights because they do not give refunds. After confirming my COVID infection, I left the hotel to quarantine in an isolated situation. But in my case, I did check in before realizing that I needed to test myself for COVID due to a sore throat. Their no-show policy is to charge 1 night. So I returned in April, but left after only 2 hours due to a COVID infection. My first stay a year ago was generally ok because of the wonderful people working the desk at that time. Hilton Hawaiian Village Waikiki Beach Resort.Hilton Grand Vacations Club on the Las Vegas Strip.

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.

Hotels near Simon Bolivar National Zoo and Botanical Garden.

Hotels near Centro Costarricense de Ciencias y Cultura.

InterContinental (IHG) Hotels in San Jose.

Taormina Casino and Hotel poker room